Shipping policy

Shipping/Collection Policy:  All items that are purchased will be shipped or ready to collect within a 14 WORKING DAY turnaround time.  However sometimes this may run over if stock is limited or as a family run business a family emergency occurs but rest assured you will be contacted if in doubt your order was to run over the 14 working day turnaround time.

Preorder items: all preorder items are not in stock, these are specifically for an occasion such as Easter, Christmas etc. These will be made upon us receiving them and completing them before the occasion date, as stated on the order. 

Amendments to order:  We understand that everyone changes their mind sometimes and that isn't a problem however we cannot guarantee that change can be made every time as some orders are made shortly after the order is placed. However if you would like to change anything on your order please reach out ASAP to see if this is possible. 

Postage delays or lost orders:  Once your order has been marked as shipped and tracking number has been provided we cannot take responsibility for delays or loss of order caused by the courier. Please give 14 working days before reaching out to us as we are aware couriers sometimes experience long delays especially in busy periods.